Mark Blagrove, Author at Netlabs Global IT Services

SR. DEVELOPER - RPA (AA/PYTHON/AI/NLP/ML)

Business Unit: Robotics & AI

Reporting To: Head – Robotics & AI Business Unit / Delivery Head – Robotics & AI Business Unit

Supervises: Junior developers

Skill Sets Required:

Strong Expertise and experience with Automation Anywhere. With an overall experience of around 5 – 7 years, of which at least 2.5 – 4 years of proven experience in working on live automation projects using Automation Anywhere.
Experience in A2019 version (mandatory) with knowledge of new tools like AARI will be preferred. Strong working knowledge of A2019 AARI, IQ BOT, Discovery BOT.
Other RPA platforms experience like UiPath, Microsoft Power Automate, Softomotive, etc. will be an added preference. Working knowledge of UIPATH – Studio X, Ai-Fabric etc will be an added preference.
Expertise and experience in using technologies like AI, NLP, OCR, Machine Learning/ML etc. which will be used for various aspects of business process automation, will be an added preference. Usage of Microsoft Azure AI / AWS Lex / Google AI.
Experience and Expertise in coding languages like Python, Java/.Net. Working knowledge on Python is desirable.
Working Knowledge of Restful API’s, Microservices and BOT Integration frameworks.
Experience and good understanding of the Software Development Lifecycle (Requirements Gathering, Development, Testing and Change Management).
Experience with Process Discovery, Design, Analysis and Implementation (knowledge about common methods and frameworks like ITIL, Six Sigma etc)
Knowledge and usage of platforms & technologies like Django, SPACY, BERT, GIT, JIRA, Lucid, POSTGRE SQL etc

Job Purpose:

To contribute to the Delivery unit of the RPA and AI business as a Senior Developer in accordance with the vision, mission, objective and goals of the RPA and AI Business Unit and the Organization.
To be recognised as a high-performance team member of RPA and AI Business Unit.
To excel in Project and Program Delivery for customers and create a comprehensive Project Delivery eco-system with the best practices and methodologies in line with RPA and AI.
Develop, maintain and improve project delivery efficiency to optimize productivity & resource utilisation and maximize profitability through delivery excellence and customer delight.
To assist the pre-sales and product/platform building plans of the RPA and AI business.
To create in mind of customers and partners, a positive brand image of the Company.

Key Job Responsibilities:

Delivering RPA and AI projects as per scope, on time, within Budget with meeting all KPI’s and Objectives.
Delivering Customer Projects: Oversee the design and implementation of RPA & AI solutions using the selected RPA & AI platform(s). This will involve managing a team of architects & coders. It will also need to be “hands-on” to some degree to ensure smooth delivery of the project and program.
As part of Project Sprints, identification of process improvement and regular reviews to identify opportunities where automation can drive benefits and efficiencies for the business
Working with the project teams and business/customer SMEs and IT teams, analyse existing business processes in detail in order to assess feasibility and to redesign those processes for an RPA/AI supported solution
Reporting metrics and governance structures are put in place to measure the performance and outcome of the RPA/AI solutions being delivered to customers/internal
Documenting Best Practices and Methodologies to enhance and improve the quality of delivery of RPA and AI projects, creating of re-usable delivery assets.
Effective Communication with the customer and the relevant stakeholders to ensure smooth delivery of the projects and programs.
As a part of RPA/AI Delivery, there will be responsibilities for the ongoing support of Solutions and services provided and the quality of service and performance
Monitor, support and control service delivery ensuring that the procedures put in place are effective and properly implemented
Play a critical part in business expansion and growth of the business by “Delivery Driven sales” – change requests, identifying & building new use cases for RPA & AI implementation, etc.
To assist in pre-sales aspects (customer use cases/business analysis, POCs, demos, ROI creation, proposals, SOWs, etc.), working with sales and pre-sales teams for customers and alliance partners presentations/discussions, conducting events like webinars, etc.
To contribute to the product/platform & reusable assets building, planning-to-realisation lifecycle of Netlabs, in discussions with the senior leadership team
To plan & realise competency building of the team of junior developers, based on the BU plans & priorities, in discussions with the senior leadership team
Documenting project information and co-ordinate with account management and marketing teams to generate case studies
Contributing thought-leadership articles and content for whitepapers, blogs, POVs

Team Responsibilities:

Mentoring & retaining a high-performance team of junior developers
Assigning team responsibilities/work allocations, maintaining job descriptions, monitoring competency building, tasks and quality
Developing performance standards and communicating the Key Result Areas (KRAs)
Managing performance by periodic reviews, appraisals and motivating people through rewards, incentives and recognition policies in line with company’s HR policies
General administrative supervision of all team members

Sr. Technical Recruiter (Staffing)

Reports to: Delivery Lead/Head – Professional Services

Base location: Whitefield, Bangalore

Job brief: Sourcing, screening and providing a shortlist of qualified candidates for various technical roles. Will also network online and offline with potential candidates to promote employer brand, reduce our time-to-hire and ensure to attract the best professionals. Will communicate with client POCs/hiring managers to identify future job openings and the technical requirements for those jobs.

Responsibilities:

Sourcing relevant candidates from different job-boards, portals, social media, through references and networking
Screening applicants for competency with the job requirements.
Presenting the resumes of the most suitable candidates to the client POC/hiring manager.
Arranging telephone, video, or in-person interviews.
Keeping track of all applicants as well as keeping applicants informed on the application process.
Performing background and reference checks.
Offering job positions and completing the relevant paperwork.
Posting jobs to relevant media platforms.
Will assist in fulfilling internal positions as well

Desired Candidate Profile:

Experience in Sourcing profiles through Job Portals, Networking, Headhunting & Social Networking Sites.
Experience/Knowledge in Recruitment Life Cycle from Sourcing to Selection.
Good Exposure to Recruitment Process
4+ Years of experience into Contract to Hire/Staffing related IT recruitment across different verticals
Any graduate/ technical or engineering graduates will be preferred
A good understanding of technology and technical skills.
Must be target driven and able to thrive in a time pressured environment, keen eye for numbers and a go-getter
Must possess strong presentation skills and be able to communicate professionally.
Experience in recruitment processes and platforms.
Good interpersonal, decision-making skills.
Good at working with MS Office (Word, Excel, PPT)
Good Communication and Presentation Skills

Head of Sales - Professional Services and Finishing School

15+ years’ experience in IT services sales/business development of Finishing school (Source-Train-Deploy fresh graduates) /Digital learning platform/Talent Sourcing & Deployment/Staff Augmentation

Relevant experience in end to end management of Professional/Staffing services to enterprises in India and abroad

Proven experience of handling similar business in various engagement models – T&M, Contract-To-Hire, Finishing School, Source-Train-Deploy of fresh graduates, Digital learning platform, etc.
Experience of leading/managing the entire process – leads, sourcing profiles (will have a recruiter team), interviews & closures, billings, collections, account management & mining, etc.
Ability to interact at senior levels and relationship-oriented go-getter
Contacts and relationships with alliances & partner ecosystem across various tech stack
Bangalore-based candidate with good India market coverage experience
Experience of handling global markets is a plus

Roles & Responsibilities

New Sales/Hunter role for Talent Services (Staff Augmentation & Finishing School)
Guide setting up the entire end-to-end process
Work out budgets for BU wrt revenues, margins & investments required
Generating sales leads – direct field efforts, contacts & connections, through alliances & partnerships, leveraging contacts/introductions from others at Netlabs etc.
Qualifying & converting leads to prospects
Working with the delivery team to source right profiles, Interviews & Closure
Billing & Collection – coordinating with Finance
Manage customer relationships – grow the account (up-sell & cross-sell)
Sales Reporting & Forecasting
Vendor and consultant’s management.
Maintaining fruitful relationship with existing customers

Generating leads, day-to-day duties typically include:

Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets
Researching the needs of other companies and learning who makes decisions about purchase
Contacting potential clients via email or phone to establish rapport and set up meetings
Planning and overseeing new marketing initiatives
Attending conferences, meetings, and industry events

Other typical duties include:

Preparing PowerPoint presentations and sales displays
Contacting clients to inform them about new developments in the company’s services/products.
Generating quotes and proposals
Negotiating and renegotiating by phone, email, and in person
Developing sales goals for the team and ensuring they are met

Skills:

Sales Strategies / Planning
Market / Domain Knowledge
Presentation Skills
Deal Closing Skills
Motivator and Influencer
Prospecting Skills
Selling as per Customer Needs

Business Development Skills

Socially adept
Good with numbers
Strong communication and IT fluency
In-depth knowledge of the industry and its current events
The ability to handle pressure and meet deadlines
Skill in prioritizing and triaging obligations
Attention to detail
Excellent time management

Others

Willingness to travel extensively (mostly India)
Good communication skills & team work
Strong relationship orientation
Number driven and go-getter
Ability to imbibe new technologies/offerings

SR. SALES MANAGER - CYBER RESILIENCE & COMPLIANCE

Experience: 7+ years

Qualifications:

MBA (Sales & Mrkt) / MCA / Graduate with Computer Science
Preferably have sales and account management experience in Cyber Security services / IT Software / Networking /Service.

Preferred Skills

Ability to absorb product knowledge like SOC/SIEM/Advisory
Strategic prospecting skills
Sales Planning Accurate Forecasting
Market Knowledge
Crafting Potential Solutions
Relationship Building Account Management
Excellent analytical skills and the ability to manage complexity

Job Description:

Set up a winning global sales organization.
Develop and drive joint business planning including leads, opportunities, revenue and unit goals.
Create and implement key segment growth strategy across all products and services offerings.
Responsible for driving Netlabs CRC strategy.
Work closely with CXOs of the top enterprises across India to deliver on CRC services.
Achieve sales targets on a quarter-on-quarter basis with monthly goals to be managed by high degree for forecast accuracy.
Work to build adequate sales pipeline and drive the rigors of pipeline management.
Work with the services and product specialist teams and encourage cross team collaboration.
Manage the different service to ensure Overall Revenue and Profitability achievement.
Manage complex commercial/legal negotiations/contracts.

Send in your resumes to careers@netlabsglobal.com

DELIVERY LEAD/MANAGER – RPA & AI

Job Title: Delivery Lead / Manager / Head – Robotics & AI Business Unit

Business Unit: Robotics & AI

Reporting To: Head – Robotics & AI Business Unit

Supervises: RPA & AI team of solution architects, developers, pre-sales

Job Purpose:

To lead the Delivery unit of the RPA and AI business in accordance with the vision, mission, objective and goals of the RPA and AI Business Unit and the Organization.
To create and lead a high-performance team of RPA and AI experts.
To excel in Project and Program Delivery for customers and create a comprehensive project Delivery eco-system with the best practices and methodologies in line with RPA and AI.
Develop, maintain and improve the delivery unit efficiency to optimize productivity & resource utilisation and maximize profitability through delivery excellence and customer delight.
To assist the pre-sales and product/platform building plans of the RPA and AI business.
To create in mind of customers and partners, a positive brand image of the Company.

Key Job Responsibilities:

Delivering RPA and AI projects as per scope, on time, within Budget with meeting all KPI’s and Objectives.
Delivering Customer Projects: Oversee the design and implementation of RPA & AI solutions using the selected RPA & AI platform(s). This will involve managing a team of architects & coders. It will also need to be “hands-on” to some degree to ensure smooth delivery of the project and program.
As part of Project Sprints, identification of process improvement and regular reviews to identify opportunities where automation can drive benefits and efficiencies for the business
Working with the project teams and business/customer SMEs and IT teams, analyse existing business processes in detail in order to assess feasibility and to redesign those processes for an RPA/AI supported solution
Reporting metrics and governance structures are put in place to measure the performance and outcome of the RPA/AI solutions being delivered to customers/internal
Documenting Best Practices and Methodologies to enhance and improve the quality of delivery of RPA and AI projects, creating of re-usable delivery assets.
Effective Communication with the customer and the relevant stakeholders to ensure smooth delivery of the projects and programs.
As a part of RPA/AI Delivery, there will be responsibilities for the ongoing support of Solutions and services provided and the quality of service and performance
Monitor, support and control service delivery ensuring that the procedures put in place are effective and properly implemented
Play a critical part in business expansion and growth of the business by “Delivery Driven sales” – change requests, identifying & building new use cases for RPA & AI implementation, etc.
To cover the pre-sales aspects (customer use cases/business analysis, POCs, demos, ROI creation, proposals, SOWs, etc.), work with sales teams for customers and alliance partners presentations/discussions, conducting events like webinars, etc.
To contribute to the product/platform & reusable assets building, planning-to-realisation lifecycle of Netlabs, in discussions with the senior leadership team
To plan & realise competency building of the team, based on the BU plans & priorities, in discussions with the senior leadership team
Documenting project information and co-ordinate with account management and marketing teams to generate case studies
Contributing thought-leadership articles and content for whitepapers, blogs, POVs
Acquiring, mining and retaining a set of high-value customer base
Coordinating with account management and finance teams to ensure on-time billings/invoicing

Team Responsibilities:

Designing the RPA & AI Delivery Unit organization structure based on business requirement and performance
Mentoring & retaining a high-performance team
Assigning team responsibilities/work allocations, maintaining job descriptions, monitoring competency building, tasks and quality
Developing performance standards and communicating the Key Result Areas (KRAs)
Managing performance by periodic reviews, appraisals and motivating people through rewards, incentives and recognition policies in line with company’s HR policies
General administrative supervision of all team members

Sr. Business Development Manager – RPA & AI

Brief

Position: Sr. Business Development Manager – RPA, Netlabs India
No. of Positions: 1
Reporting To: President & Business Head, Netlabs Global Group
Base Location: Bangalore
Role Type: Hunting (90%, new business/accounts), Farming (10%, will manage existing accounts & partnerships in India)

Profile Requirement

8 – 12 years of IT solutions and services sales (hunting) experience, of which around 3 – 4 years should be in RPA area
Should have worked in India market with primary focus on South India (Bangalore as base location) for an Indian-origin IT services company who are partners of Automation Anywhere, UiPath etc.
CXO level selling experience in a solution selling model
Should have sold and managed contracts in the range of INR 25 lakhs – INR 2 crores
IT Solutions & Services selling experience in following areas
- RPA – covering platforms like Automation Anywhere (mandatory), and also preferably UiPath/Microsoft Power Automate/Yellow Messenger
Industry Verticals selling experience
- Healthcare
- BFSI
- Manufacturing
- Services
Experience of selling engagement models like Managed Services contracts/COE model (Annual contracts with monthly recurring billings), Projects in Fixed Price or T&M, etc
Excellent communication & negotiation skills – articulation of company positioning, value proposition, offerings, differentiators, proposals, etc
Should be able to bring in and leverage existing personal networks – customer contacts, partnerships/alliances contacts (Automation Anywhere
Willingness to travel across India for business development as per need
Career Growth Path – to head company’s overall Emerging Technologies Business Unit (which covers RPA, AI, ML, NLP, Data Science), and further a SLT position, based on ambition/performance/potential

Roles & Responsibilities

“Lone Wolf” Individual Contributor – to start. However once business scales up, team management will also kick in
New Sales/Hunting – 80%-90% focus
Existing Accounts Management/Farming – 10%-20% focus
Work out Go-To-Market strategies and budgets with leadership team wrt revenues, margins & investments required
Generating sales leads – direct field efforts, contacts & connections, through alliances & partnerships, trade shows & events, marketing & social media, leveraging contacts/introductions from others at Netlabs etc.
Qualifying & converting leads to prospects to deals – coordinating with RPA pre-sales and delivery teams
Billings & Receivables Management – coordinating with Delivery teams & Finance
Manage customer relationships (existing and newly acquired) – grow the account (up-sell & cross-sell)
Sales Reporting, Forecasting & Reviews

Others

Good communication skills & teamwork
Strong relationship orientation – “people buy from people”
Aggressive & Numbers driven, can-do, go getter
Ability to learn & imbibe new technologies/offerings
Strategic thinker, with technical orientation

Head of Sales - IT & Managed Services

Profile requirements:

Sound experience in selling IT Infra services which includes Remote Infrastructure Management, i.e., managed IT Services, Technical Help Desk/Service Desk, Data Centre Operations/Services, Private/Public/Hybrid Cloud, IT Service Management, Info Sec (Cyber Sec.), Networking, Firewall, Wintel, etc.
12+ years of experience in solution selling with a proven track record in directly hunting and securing new logos
Someone who is very good at developing relationships with key decision-makers in target segments/organizations for business development, should have sold multi-year contract/deals to renowned customers
Should be able to recognize and influence key decision-makers and be the point of contact for technical information with customer technical stakeholders.
Expertise in managing sales related operations with key focus on top line profitability by ensuring optimal utilization of resources.
Excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management.
Should have a good conceptual knowledge of various IT Infrastructure technologies (Network, Cloud, Service Management, etc.)
Should have the capability to translate customer business issues into requirements
Should have managed enterprise and mid-size customers along with global exposure and deep understanding of how business processes work in the region/countries
Must lead by example and have deep connects with executive sponsors of technology, partner ecosystem – PAN India & abroad
Prior experience of working with OEMs is also preferred
Must possess strong leadership abilities/traits, excellent verbal, written, communication and presentation skills

Send in your resumes to careers@netlabsglobal.com

HEAD OF SALES - DATA CENTRE & COLOCATION SERVICES

Profile requirements:

Sound experience in selling Data Centre Services, IaaS, SaaS, PaaS, Private/Public/Hybrid Cloud, Colocation, Datacentre Operations, etc.
12+ years of experience in solution selling with a proven track record in directly hunting and securing new logos
Someone who is very good at developing relationships with key decision-makers in target segments/organizations for business development, should have sold multi-year contract/deals to renowned customers
Should be able to recognize and influence key decision-makers and be the point of contact for technical information with customer technical stakeholders.
Expertise in managing sales related operations with key focus on top line profitability by ensuring optimal utilization of resources.
Excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management.
Should have a good conceptual knowledge of various IT Infrastructure technologies (Network, Cloud, Service Management, etc.)
Should have the capability to translate customer business issues into requirements
Should have managed enterprise and mid-size customers along with global exposure and deep understanding of how business processes work in the region/countries
Must lead by example and have deep connects with executive sponsors of technology, partner ecosystem – PAN India & abroad
Prior experience of working with OEMs is also preferred
Must possess strong leadership abilities/traits, excellent verbal, written, communication and presentation skills

Send in your resumes to careers@netlabsglobal.com

Inside Sales Representative (IT Solutions)

Reports to: President Business – Netlabs Group

Base location – Bangalore

Desired candidate profile:

3+ Years of proven experience in Lead Generation, Cold calling, Business Development, Inside Sales in IT Solutions/Services sales
Someone with good understanding of IT Managed Services, Datacenter Services, Cyber Security and Staff Augmentation, partner ecosystem and fair technical bent of mind. Exposure to solutions sales in RPA/AI will be an added advantage.
Should have worked on any of the CRM tools
Aggressive and target driven, self-motivated
Engineering graduate is a plus

Job Responsibilities

Lead generations through databases, email campaigns, cold calling, referrals, social media, etc.
Database generation and maintenance
Engaging with customers through calls/campaigns/referrals to generate new sales opportunities.
Connecting and maintaining healthy relationships with influencers and decision-makers involved in procuring IT/ITeS solutions
Building sales funnel and keeping track of closure
Identifying the prospect’s needs and suggest appropriate solutions.
Managing to capture customer information & update CRM on a daily basis
Should be able to qualify the leads/prospects and identify potential opportunities with BANT information
Work closely with all the OEMs and Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing technical information and explanations in co-ordinations with respective OEMs.
Work closely as a team with the respective BUs / Sales Specialist(s)
Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities
Develops accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features
Ownership of renewals
Maintain reports.

Others:

Role will be primarily focussed on India and adjoining geographies. However, the candidate should be open to work in East-coast time in case it is required in case-to-case basis

Delivery Head – Robotics & AI Business

Lead the Delivery unit of the RPA and AI business in accordance with the vision, mission, objective, and goals of the RPA and AI Business Unit and the Organization.
To create and lead a high-performance team of RPA and AI experts.
Will supervise the RPA & AI team of solution architects, developers, pre-sales and report to the Head of RPA-AI Business Unit
To excel in Project and Program Delivery for customers and create a comprehensive project Delivery eco-system with the best practices and methodologies in line with RPA and AI.
Develop, maintain and improve the delivery unit efficiency to optimize productivity & resource utilization and maximize profitability through delivery excellence and customer delight.
To assist the pre-sales and product/platform building plans of the RPA and AI business.
To create in the mind of customers and partners, a positive brand image of the Company.

Roles & Responsibilities

Delivering RPA and AI projects as per scope, on time, within Budget with meeting all KPI’s and Objectives.
Delivering Customer Projects: Oversee the design and implementation of RPA & AI solutions using the selected RPA & AI platform(s). This will involve managing a team of architects & coders. It will also need to be “hands-on” to some degree to ensure smooth delivery of the project and program.
As part of Project Sprints, identification of process improvement and regular reviews to identify opportunities where automation can drive benefits and efficiencies for the business
Working with the project teams and business/customer SMEs and IT teams, analyze existing business processes in detail in order to assess the feasibility and to redesign those processes for an RPA/AI-supported solution
Reporting metrics and governance structures are put in place to measure the performance and outcome of the RPA/AI solutions being delivered to customers/interna
Documenting Best Practices and Methodologies to enhance and improve the quality of delivery of RPA and AI projects, creating re-usable delivery assets.
Effective Communication with the customer and the relevant stakeholders to ensure smooth delivery of the projects and programs.
As a part of RPA/AI Delivery, there will be responsibilities for the ongoing support of Solutions and services provided and the quality of service and performance
Monitor, support, and control service delivery ensuring that the procedures put in place are effective and properly implemented
Play a critical part in business expansion and growth of the business by “Delivery Driven sales” – change requests, identifying & building new use cases for RPA & AI implementation, etc.
To cover the pre-sales aspects (customer use cases/business analysis, POCs, demos, ROI creation, proposals, SOWs, etc.), work with sales teams for customers and alliance partners presentations/discussions, conducting events like webinars, etc.
To contribute to the product/platform & reusable assets building, planning-to-realization lifecycle of Netlabs, in discussions with the senior leadership team
To plan & realize competency building of the team, based on the BU plans & priorities, in discussions with the senior leadership team
Documenting project information and co-ordinate with account management and marketing teams to generate case studies
Contributing thought-leadership articles and content for whitepapers, blogs, POVs
Acquiring, mining, and retaining a set of high-value customer base
Coordinating with account management and finance teams to ensure on-time billings/invoicing

Team Responsibilities:

Designing the RPA & AI Delivery Unit organization structure based on business requirement
and performance
Mentoring & retaining a high-performance team
Assigning team responsibilities/work allocations, maintaining job descriptions, monitoring
competency building, tasks, and quality
Developing performance standards and communicating the Key Result Areas (KRAs)
Managing performance by periodic reviews, appraisals and motivating people through
rewards, incentives, and recognition policies in line with the company’s HR policies
General administrative supervision of all team members

Experience: 10+ years
Job Location: Bangalore, India
Send your resumes to shubhashish.das@netlabsglobal.com

Author: Mark Blagrove

RPA for the Healthcare Industry

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